Our aim is to give our customers an accurate delivery time and to stick to it. We take the delivery time very seriously!
We always strive to ensure that our customers receive the product they have purchased as quickly and safely as possible.

In countries that are not members of the European Union, (e.g. Switzerland, United Kingdom), customs duties are payable on the shipment of products (the amount of duties may vary from country to country).

If the products ordered are shipped to a country that is not a member of the European Union, the customs rules of that country will apply. You must pay the customs charges set by the customs authorities before receiving the parcel.

If the buyer does not pay the customs charges, the courier service will destroy the parcel after 2 weeks.


Of course, we will refund the price of the product only if the product and packaging are returned to us in good condition (please pack the returned product very carefully!)

If you want to return the product and the packaging is damaged after returning it, the price of the packaging will be deducted from the refund amount.

Please check carefully the condition of the products ordered on delivery and keep the invoice and packaging! If the product received after delivery is damaged, defective or dirty, or if the colour, size or material is not as ordered, please notify us within 2 working days of receipt by e-mail or phone. If you fail to do so, the cost of returning the product(s) within 2 days will be charged to the customer!

If the customer does not receive the product(s) ordered by him or if our company makes any other error in the delivery of the products, we will reimburse the customer for the shipping costs of returning the products, but only up to the amount previously paid by the customer for the delivery of the products.

If the customer fails to receive the package from the courier service and the package is returned to us, we will attempt to contact the customer via email or phone. If there is no response from the customer within two weeks, we reserve the right to dispose of the product.

In case of returning the product, the shipping costs will be deducted from the refunded amount, even in case of free shipping.

If you notice any damage to the packaging, please sign the receipt with the note “Received with reservation!”.
You should then contact the claims department of the parcel delivery company (DHL courier service) or our company to help you with the claim. Please provide the tracking number of the shipment as an identification.

If there are no signs of damage on the package of the shipment, but you notice damage to the product after unpacking, you have 48 hours to report the damage to the shipping company or directly to Perfect Acoustic customer service by email. After 48 hours, this type of claim will not be accepted. Thank you for your understanding.
(Intact packaging or box alone does not guarantee that the product delivered in the box is undamaged!)
Please make sure that the product is undamaged on arrival. Open the boxes or packaging before the courier.
If you notice any damage, write a detailed report to the courier immediately!
It is the courier’s duty to write up the report, no matter how much of a hurry it is to the next address !!!
If you notice any discovered damage, please send an e-mail to PERFECT ACOUSTIC as soon as possible. always send pictures showing the damage ! !
Be sure to keep the damaged packaging and products until the product has been inspected by the courier company. This will ensure that the courier company is sure that the product was indeed damaged during transport.
Be sure to keep the consignment note and the report, as these documents are essential for the customer’s claim!

Products can only be returned in their original packaging and with the invoice proving the purchase/receipt! If the order of the product is cancelled before the delivery has started – the price of the product will be refunded to the buyer and the shipping cost will be borne by the buyer, but if the delivery has already started, in that case the price of the cancelled product will be refunded to the buyer, but the shipping cost will be borne by the buyer! If only the packaging is damaged – the price of the packaging will be deducted!

In the event that the buyer does not receive the ordered and delivered product for any reason (e.g. not at home or for any other reason) and the courier company returns the product to us, the shipping cost and the cost of returning the product will be borne by the buyer!

In the event that, upon receipt of the ordered product, the buyer notices any damage to the packaging or the product, the delivery company employee must make a record on the spot, in which the damage is recorded. In the absence of the report, the shipping and return costs for the damaged packaging or damaged product shall be borne by the buyer!

Acoustic curtains can only absorb sound of 10 to 20 decibels if they are installed completely free of gaps and if the acoustics of the room are adequate! Due to problems/complaints, we are not able to take back the curtains!

In case of custom curtain or panel orders, once the order has been placed and paid for, it is no longer possible to modify or cancel the order, as we cannot refund the price!